Shipping policy

SHIPPING POLICY

Grand House offers worldwide shipping.

Order Processing
Orders are processed within 1–3 business days after payment confirmation.

Estimated Delivery Times

• United States: 7–15 business days

• Canada & Europe: 8–18 business days

• Australia: 8–20 business days

• Rest of the world: 10–25 business days

Delivery times are estimates and may vary due to customs or carrier delays.

Tracking
A tracking number will be sent via email once the order has shipped.
Tracking updates may take 2–5 days to appear.

Customs & Duties
International orders may be subject to customs duties or taxes. These charges are the customer’s responsibility.

Grand House is not responsible for delays caused by customs authorities.

Incorrect Address
Customers must ensure accurate shipping details. If a package is returned due to incorrect address information, reshipping costs will be the customer’s responsibility.

Lost or Stolen Packages
We are not responsible for packages marked as delivered by the shipping carrier.