Refund policy

RETURN & REFUND POLICY

At Grand House, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return under the conditions below.

Return Period
Customers have 30 days from the delivery date to request a return.

Eligibility Requirements
To qualify for a return:

  • The product must be unused

  • The item must be in original condition

  • The original packaging must be intact

  • All parts and accessories must be included

We do not accept returns for:

  • Used or damaged items caused by misuse

  • Products missing original components

  • Final sale or clearance items

Return Process
To initiate a return request, please contact our support team with:

  • Order number

  • Full name

  • Reason for return

  • Photos (if the item is damaged or defective)

Return instructions will be provided after approval.

Return Shipping Costs
Customers are responsible for return shipping unless the item arrived damaged or incorrect.

We recommend using a trackable shipping method. Grand House is not responsible for lost return packages.

Refund Processing
Once we receive and inspect the returned item, we will notify you of approval.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is 5–10 business days depending on your bank

Non-Refundable Charges

  • Original shipping fees

  • Customs duties and taxes